Refund Policy

Refund Policy

Last Updated: May 1, 2025

At WesternKits, we strive to ensure your complete satisfaction with every purchase. This policy outlines our refund procedures for digital products.

Digital Product Refund Policy

Due to the nature of digital products, which cannot be returned in the traditional sense, all sales are generally considered final once the product has been delivered. However, we understand that issues may sometimes arise.

Eligible Refund Scenarios

We may consider refunds in the following circumstances:

1. Product Defects

If a product is demonstrably defective or does not function as described in the product listing, you may be eligible for a refund. We require documentation of the defect to process such refunds.

2. Non-Delivery

If you have not received your purchased product and our delivery logs confirm non-delivery, you are entitled to a full refund.

3. Duplicate Purchases

If you accidentally purchased the same product twice, we will refund the duplicate purchase upon verification.

4. Incompatibility Issues

If a product is incompatible with your system despite meeting all the stated system requirements, we may issue a refund after our technical team verifies the incompatibility.

Non-Refundable Scenarios

Refunds will generally not be issued in the following cases:

• Change of mind or no longer needing the product
• Finding a similar product elsewhere at a lower price
• Misunderstanding how to use the product (though we offer free technical support)
• Failure to read product descriptions or system requirements before purchasing
• Products that have been successfully activated or used

Refund Request Process

To request a refund, please follow these steps:

1. Submit a refund request through your account dashboard under "My Purchases" by clicking on the specific order and selecting "Request Refund"
2. Provide detailed information about the reason for your refund request
3. Include any relevant documentation or screenshots demonstrating the issue
4. Our support team will review your request within 48 hours

Refund Timeframes

If your refund is approved:

• Credit/debit card refunds typically process within 5-10 business days, depending on your payment provider
• PayPal refunds usually process within 3-5 business days
• Cryptocurrency refunds may take up to 10 business days due to blockchain confirmation times

Alternative Solutions

Before requesting a refund, consider these alternatives:

• Technical Support: Our team can help resolve many issues you might encounter with your purchase
• Product Exchange: In some cases, we may offer an exchange for a different product of equal value if the original product doesn't meet your needs
• Account Credit: We may offer store credit that can be applied to future purchases

Contact Us

If you have any questions about our refund policy or need to discuss a specific situation, please contact our customer support team:

Email: refunds@westernkits.com

Phone: +44 (0)20 1234 5678

Support Ticket: Log in to your account and open a ticket from the dashboard